Thrio Partners with VoIP Innovations

Thrio, providers of a artificial intelligence-powered contact center suite, is partnering with VoIP Innovations (VI), a provider of global SIP trunking and communications platform as a service (CPaaS).

Thrio's one-stop AI-powered CCaaS platform features an array of AI tools, a complete suite of digital channels (email, chat, SMS, social), inbound and outbound voice engines, and AI-driven situation routing and journey management. Thrio will use VoIP Innovations' SIP trunking services for origination and termination and participate in VI's Showroom CPaaS marketplace.

"We are thrilled to partner with VoIP Innovations and have the Thrio offering made available to VoIP Innovations customers and partners to fulfill various customer care and lead generation opportunities," said Ed Margulies, CEO of Thrio, in a statement. "This partnership reflects the growing market appetite for contact center solutions and SIP trunking/CPaaS providers working side by side."

"Thrio's contact center solutions, combined with VoIP Innovations' SIP trunking and CPaaS solutions, are truly state of the art, and we believe the partnership will be of great value to VI's 2,000 channel partners and clients," said David Walsh, CEO of VoIP Innovations, in a statement. "We are excited to provide Thrio with VI's SIP trunking services and include Thrio's solutions in our recently launched VI Showroom."