TetraVX, a cloud-based unified communications and collaboration (UCC) company, has integrated its nVX solution with Five9's cloud contact center software.
The integration between TetraVX and Five9 provides a complete cloud communications platform that allows contact center agents to collaborate with knowledge workers using common address directories, synchronized availability, call states, and telephony integration.
"Integrating our solutions with Five9's seemed like the next logical step in digitizing the customer journey and experience," said Jimmy Carroll, partner and director of TetraVX, in a statement. "The combination of our UC solutions and Five9's contact center software gives users a seamless integrated experience that relieves them of the headaches they may have once encountered when communicating with contact centers."
Features of TetraVX's and Five9's integration includes the following:
- Unified Directory of shared contacts with seamless transfers;
- Click-to-call;
- Presence; and
- The ability to communicate across platforms with colleagues in any location.
Additionally, with the integration, both Five9's and TetraVX's data centers will be connected through Tetra's MPLS, offering customers dedicated lines, software-defined wide area network (SD-WAN) and global session initiated protocol (SIP) trunking all with 24x7x365 monitored services,redundant connectivity, and unified networking.
"Together we are delivering a solution that users need," said Dan Burkland, president of Five9, in a statement. "We're thrilled that our partnership and integration offers our customers unified support, a unified network, and upheld quality standards that allows for easy and quick access to information, increasing functionality."
In addition to its nVX solution, TetraVX also offers hosted Skype for Business (sVX) and hosted Cisco (cVX) solutions.