Telligent Releases Social Customer Experience Software

Telligent, a provider of social community software for the enterprise, has launched Telligent Community 7.5, its newest version of online community software designed to enhance customer experience and help companies achieve measurable business results. The solution includes real time alerts, a new message center with instant messaging, social log-in, and crowdsourcing ideas.

"Companies understand that customer experience is crucial, yet so few have taken action to make interactions more personalized, engaging, or most of all, social," said Rob Howard, Telligent founder and CTO, in a statement. "The experiences companies are creating for customers must include social; if social engagement is absent, a company's customers will go elsewhere."