Help Desk Software Revamps Customer-Centered Technology

TeamSupport has launched an enhanced technology that will allow customer support teams to more deeply understand their customers as a whole, not only just tickets.

Customer support agents can view all tickets and support requests coming from the same company to better identify trends and issues on a company-by-company basis. Customer support agents now will also have the ability to search tickets by companies and by contacts. New technology shows which tickets are still open or closed—by company or by individual contact—along with those that have notes or files attached requiring follow-up. As a result of the software overhaul, the entire look, feel and technology has been replaced by an easier, faster and more graphically enhanced experience.

TeamSupport’s Customers section features:

  •     A new, modern interface that is faster to use and easier to navigate.
  •     An enhanced search that lets customer service agents search by company, contact, phone and e-mail.
  •     Significantly better handling of individual Contacts.
  •     Improved user rights to allow control over who can create and/or edit company and contact information.
  •     Companies and Contacts that you have recently viewed now appear in a tab just like a ticket, for easy reference.
  •     New options that let support agents see what customers you have recently viewed.