TantaComm and CallMiner Integrate Speech Analytics in Workforce Optimization Solution



TantaComm announced that it has partnered with CallMiner, giving contact centers access to a more reliable, efficient and flexible speech analytics solution.

The agreement integrates CallMiner's speech analytics with TantaComm's workforce optimization solution, helping customers to lower costs, improve customer relations, increase sales and ensure compliance. Contact centers can benefit by eliminating manual tasks, and enabling faster, more consistent analyzing of data. The combined solution can be installed on premises or delivered from TantaComm's private cloud.

"TantaComm's partnership with CallMiner gives contact centers a new, comprehensive choice," said Charley Eaton, CEO, TantaComm, in a statement. "Together our companies share a philosophy of giving our customers more of what they want, including more reliable solutions and flexibility."