Talkdesk, a cloud-based call center software provider growing 10-times year-over-year, announced that it has received $15 million financing round led by DFJ Ltd. with participation from existing investor, Storm Ventures. Talkdesk will use the capital to expand its product, design and engineering teams, while growing its marketing and customer support capabilities globally.
Talkdesk said that it has developed a cloud-based call center software solution that offers a new alternative to a market dominated by decades-old technology, enabling nimble companies to deploy a robust call center software solution in minutes. Talkdesk requires no phones, hardware, coding or downloads and eliminates the high cost, complexity and long implementation times associated with other cloud-based solutions.
“We are seeing a massive evolution in the call center technology space that, until now, has been dominated by antiquated solutions,” said Josh Stein, partner, DFJ. “Talkdesk is strategically positioned to capitalize on this unique opportunity. This is the classic cloud-software eats the world storyline that we have seen before. At DFJ, we have backed amazing B2B software success stories such as Box and Yammer and I believe Talkdesk is well on its way to joining this exclusive list."
For call center agents, Talkdesk provides an intuitive Web-based interface and integrates with CRM applications including Zendesk, Desk.com, Salesforce, Zoho, SugarCRM and Help Scout, delivering instant access to information needed to serve customers efficiently and effectively.
"Today's consumers are used to instant app-driven communications, but most cloud-based call center solutions do not provide the functionality necessary for companies to meet their rising expectations for service,” said Tiago Paiva, founder and CEO, Talkdesk, in a statement. “As such, companies are looking for a more progressive call center technology that provides relevant real-time customer information so they can deliver an exceptionally personalized experience.
"We developed Talkdesk to address the needs of this $20 billion market. We accomplished this by making it simple for companies to deploy a robust cloud-based call center software solution that provides contextual information about their customers, without the complexity or high cost associated with implementation."