Under a new partnership announced today, Claro Enterprise Solutions, a technology services company, has become a reseller of Talkdesk's omnichannel contact center solutions that integrate live chat, email, text messaging, social listening, mobile apps, and calls.
Through the partnership, Claro will deliver Talkdesk';s offerings to businesses of all sizes. Flexible bundling of specific technologies enables solutions to be tailored to customers' unique requirements. Global support operations provide dedicated incident and service managers around the clock.
"Talkdesk';s contact center solutions are directly aligned with our strategy to help businesses enhance customer engagement in a flexible, agile, and cost-effective manner," said Fernando Rojas, senior international product manager for voice and collaboration at Claro Enterprise Solutions, in a statement. "This partnership positions us to deliver tailored, cloud-based contact center solutions that enhance operational efficiencies and usability."
"We are excited to form this strategic partnership with Claro Enterprise Solutions, an established leader in the global technology services industry, to provide a new contact center offering," said Tiago Paiva, CEO of Talkdesk, in a statement. "Deploying new technologies in contact center environments enables greater collaboration across departments, empowering the entire organization to participate in customer care and make customer experience a competitive advantage."