Talkdesk Offers Three New Solutions to Help Companies Move to the Cloud

Talkdesk, a cloud contact center provider, today launched the Talkdesk Business Contiuity Program to help companies transition to Talkdesk cloud contact center solutions.

The Talkdesk Business Continuity program consists of Talkdesk Now, a quick route to agents working from home, Talkdesk Boost, which moves contact centers to the cloud within 15 days, and Talkdesk Mobile Agent, which converts any mobile device into a complete customer support tool. All three will be free for three months when companies sign up before May 1.

"Traditional contact centers have a higher potential to be hit hard by the spread of a health crisis, such as the coronavirus outbreak or other natural disasters. Due to shelter-in-place orders and social distancing requirements, contact centers suddenly face the need to move agents onto a work-from-home solution," said Tiago Paiva, CEO of Talkdesk, in a statement. "The Talkdesk Business Continuity program helps companies move to the cloud quickly and aid critical business continuity remotely, providing staff safety and boosting customer confidence."

"The COVID-19 epidemic has proved the value of cloud-based contact center solutions that are quick to deploy, scalable, and reliable in order to help organizations quickly respond to rising customer need for information and assistance. Many organizations are finding that they need to deploy or expand existing contact center operations while enabling agents to work from home, and only cloud-based services are up to the task," said Blair Pleasant, president and principal analyst of COMMfusion, in a statement. "By providing a suite of business continuity solutions, Talkdesk is helping organizations continue to serve their customers while helping to ensure employee safety."