Talkdesk, a provider of cloud contact center technologies, has received certifications for information security and business continuity.
The international standard for Information Security Management, ISO/IEC 27001:2013, specifies the requirements for an information security management system within the context of the organization. The international standard for Business Continuity Management, ISO 22301:2012, specifies requirements to establish, implement, maintain and continually improve a documented management system to protect against disruptive incidents. Talkdesk is the first, and only, Contact Center as a Service (CCaaS) provider to receive the ISO 22301:2012 security certification.
"In an era where data security breaches are a common occurrence, Talkdesk is taking every available measure to ensure our customers’ data is protected," said Tiago Paiva, CEO of Talkdesk, in a statement. "Talkdesk takes security seriously. We do whatever it takes to protect customer information and to ensure Talkdesk Enterprise Cloud Contact Center is always available and secure."
Talkdesk Enterprise Cloud Contact Center boasts more than 30 security certifications, including SOC2, SOC3, PCI-DSS level 1, HIPAA, and GDPR compliance.