TELUS International, a provider of digital customer experience solutions, will acquire Competence Call Center (CCC), a provider of business services with a focus on customer relationship management and content moderation, for approximately $1 billion.
"Today's announcement anticipates yet another exciting milestone in our company's and team's ability to amplify our drive and momentum to provide the digitally enabled, high-touch customer experiences that are in growing demand by today's consumers, particularly in high-demand German language support and the high-growth area of content moderation," said Jeff Puritt, president and CEO of TELUS International, in a statement. "Post-merger, TELUS International's size, scope, and reach will grow to encompass almost 50,000 of the most inspired team members, providing customer experience, digital transformation, content moderation, IT lifecycle, advisory, digital consulting, risk management, and back-office support in over 50 languages from more than 50 delivery centers in 20 countries across North and Central America, Europe, and Asia."
Founded in 1998 in Austria, CCC is headquartered today in Berlin and provides services across 11 European countries, with more than 8,500 employees. Its geographic footprint will expand TELUS International's global reach to an additional 10 countries. CCC's customer base spans the technology, media and telecommunications, retail, and travel and hospitality sectors.
"This is an exciting day for our entire Competence Call Center team as we look ahead to joining our two companies' like-minded caring cultures focused on team member development and engagement to drive customer service excellence," said Christian Legat, CEO of CCC, in a statement. "We share the TELUS International team's passionate commitment to putting customers first and are looking forward to coming together as one organization to amplify the power, reach, and performance of our combined capabilities for the benefit of our clients and our teams."