TELUS International, a provider of customer experience and digital IT solutions, today launched Work Anywhere, a customer support solution that enables companies to connect with customers via a remote workforce and the latest cloud-based CX technology.
As part of TELUS International's Cloud Contact Center portfolio, Work Anywhere is designed for deployment within days through a pure-cloud, omnichannel platform. Its customizable format enables businesses to include a remote virtual desktop interface and a full suite of add-ons, such as remote workforce management and online coaching, as well as a streamlined, 125-minute digital recruitment process, from application to training,and a global, multilingual talent pool suitable for work-at-home positions.
"In responding to these unprecedented challenges, we have seen first-hand how critical empathy, ingenuity, and agility are when it comes to firms staying engaged with their employees and connected to their customers, especially in times of hardship," said Jim Radzicki, chief technology officer at TELUS International, in a statement. "Our Work Anywhere solution, backed by our proven Culture Value Chain with the highest team engagement and lowest industry attrition, elevates digital CX delivery solutions for today and the new tomorrow ahead."
Work Anywhere is backed by partnerships with itopia, a cloud-native automation and orchestration solution provider, and Thrio, an artificial intelligence-powered contact center-as-a-service (CCaaS) solution provider.
To complement its work-at-home capabilities, TELUS International also offers a range of digital support solutions via robotic process automation (RPA), self-service bots, and other AI agent-assist programs, including content moderation.
"While the right technology to enable remote work is important, without the supporting framework to optimize performance and engagement, the work-at-home model can quickly falter. Our people-first approach and caring culture keeps us focused on who sits in the seat, regardless of whether the seat is located within one of our sites or in a home setting, and will continue to differentiate our solutions in the marketplace and drive superior results for our clients," Radzicki added.