TBI Partners with Avaya to Offer Avaya Cloud Office and Avaya OneCloud CCaaS

TBI, a technology brokerage firm, is now a master agent offering Avaya Cloud Office by RingCentral, an all-in-one cloud unified communications solution, and Avaya OneCloud CCaaS contact center solutions.

Avaya OneCloud CCaaS provides customer and workforce engagement to connect and orchestrate all the touchpoints throughout the customer journey while leveraging the power of artificial intelligence, insights, knowledge, and resources from across the organization.

"Avaya's focus on enabling digital transformation and providing a frictionless path to cloud communication and collaboration capabilities for our customers is a key strategic focus for us, and one that is shared by TBI," said Dennis Kozak, Avaya's senior vice president of global channel sales, in a statement. "Their extensive network, along with their knowledgeable and highly responsive team, can significantly increase availability and adoption of our Avaya Cloud Office and Avaya OneCloud CCaaS offerings, delivering the future of customer experience and seamless, intuitive communication to organizations of all kinds."

"Avaya's program represents one of the biggest opportunities that our channel has been presented. Not only are there an enormous amount of existing end-users and partners familiar with the brand, but it's focused on a set of products that we know very well. We are confident that our partners will see great success with Avaya and their comprehensive cloud offerings," said Mike Onystok, TBI's senior vice president of operations, in a statement.