Sytel Helping Contct Center Agents Work from Home

Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak.

Sytel's Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.

"The challenge in providing support for home-working agents, for most contact centers, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud. With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way," said Michael McKinlay, Sytel's CEO, in a statement

Sytel's agent desktop, scripting, and reporting solutions enable customers to start out simply and extend quickly.

"Sytel's track record in delivering extensible cloud solutions for clients is second-to-none," McKinlay said. "And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn't have to cost the earth."