Strong Growth Predicted for the Call Center Platforms Market

Data Bridge Market Research expects the global call center platforms market to $63.6 billion by 2027, up from a current value of $20.6 billion, growing at a compound annual rate of 15.2 percent.

The research firm cites the growing adoption of connected devices among businesses as one of the prominent factors driving growth of the call center platforms market. By 2022, it expects there to be 1.5 billion connected devices, representing around 70 percent of the wide-area category.

Among the major industry players, the report singles out Cisco, IBM, Oracle, SAP, Nuance Communications, Amazon Web Service, Avaamo, Talkdesk, Creative Virtual, Aspect Software, VICIhost, Dixa, DialPad, Aavaz, Five9, Avaya, NICE inContact, Zendesk, Genesys, Mitel Networks, and 8x8.