Star Telecom to Offer Genesys Customer Experience Solutions

Star Telecom, a Canadian telecommunications provider focused exclusively on contact centers, has signed a reseller agreement with Genesys to market, sell, and support Genesys PureConnect and Genesys PureCloud platforms.

Star Telecom provides SIP trunking, cloud contact center, call recording, cloud PBX, and SMS. Through this agreement, businesses can deploy the PureConnect and PureCloud platforms as a complementary component of the Star Telecom portfolio or as an independent solution.

"Combining a full-service provider like Star Telecom for telecommunications and SMS services with a leading-edge contact center solution from Genesys ensures joint customers a smooth, efficient implementation and single source for all services," said Ivan Kovacevic, vice president of client services at Star Telecom, in a statement.

"With two decades of experience delivering telecommunications services and solutions for contact centers and expertise in project managing complex implementations, Star Telecom has a history of helping create sustainable competitive advantages for businesses," said Paul Rolfe, vice president of global partners and alliances at Genesys, in a statement. "This, combined with its deep technical expertise and contact center knowledge, ensures our joint customers will receive maximum return on investment."