Sharpen Technologies, providers of an omnichannel cloud contact center platform, has launched the Sharpen Quick Start program to enable organizations stuck with legacy technology that can't support work-at-home (WAH) agents to quickly take advantage of the cloud.
"Sharpen has been supporting WAH agents for years. It's what we're built for," said company CEO Bill Gildea in a statement. "Sharpen Quick Start keeps agents healthy and employed and businesses running at a time when the success of a contact center has never been more linked with a company's continuing operations and bottom line."
Sharpen Quick Start requires no contract, and the first 60 days and initial professional services and deployment of the platform are free. The pre-packaged implementation can be up and running within 48 hours since WAH agents need only a high-speed internet connection and computer. At the same time, WAH supervisors can manage, monitor, and report on their performance with Sharpen's data analysis system, Insights. With real-time dashboards and reports, Insights allows management to understand at a glance their agents' engagement and productivity.
For qualifying nonprofits, fees will be waived for the duration of the COVID-19 outbreak.
"With businesses and nonprofits increasingly moving to WAH models, the adoption of commoditized unified communications, collaboration, and video solutions are frankly quite easy," Gildea said. "However, standing up a remote contact center is another issue. We're offering Sharpen Quick Start to remove both the technical and operational barriers to a WAH environment. Partnering with these organizations gives agents and supervisors the tools to thrive in any setting."