Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced a strategic partnership with Telarus, a master agent of business data, voice, mobility, cybersecurity, and contact center services.
Serenova has named Telarus a master-agent partner as a member of its expanding Channel Partner program.
"Our partners are an integral part of our go-to-market strategy and overall success. Working with a partner the caliber of Telarus will only further our mission," said John Lynch, CEO of Serenova, in a statement. "The extensive network of Telarus sales partners we now have access to will help us build more relationships with end customers and showcase how the Serenova approach to CCaaS lets customers marry a wide range of systems, data, and processes for better customer experiences."
"As the largest master agent in North America, we're committed to offering our sales partners a leading-edge portfolio that’s designed to help them capture revenue opportunities," said Patrick Oborn, vice president of partner experience at Telarus, in a statement. "Partnering with Serenova does just that. The company has proven that it is a force in the cloud contact center market, and we wanted to make sure our sub-agents had access to such an innovative product portfolio."