RingCentral Launches Unified Desktop App

RingCentral, a provider of cloud communications, collaboration, and contact center solutions, has launched a unified desktop app for both Windows PCs and Macs. The new unified RingCentral desktop app includes RingCentral's Message Video Phone (MVP) capabilities in a single solution. 

"Organizations face the new reality of their entire workforce working from home. Providing employees with communications solutions that enable them to be productive from any device, anywhere, and on any mode of communication has become an absolute necessity for business continuity and success," said Will Moxley, chief product officer at RingCentral, in a statement. "With the new desktop app, we've modernized and reimagined the user experience and taken productivity to the next level for the digital enterprise."

Key capabilities in the RingCentral desktop application include the following:

  • Real-time switching between message, video, and phone;
  • Seamless switching between devices while participating in a video meeting;
  • Advanced search functionality that enables users to search for messages directed to an individual user and filter search results by email address or team name; and
  • Calendar integrations with business productivity applications such as Microsoft Office 365 and Google.

"For enterprise communications users, easy-to-navigate solutions with a modern interface is a must have. But these users are on the go now more than ever, which means they also require a multimodal application that works the way people truly work. RingCentral's new desktop application addresses this with fast and seamless call switching between desktop and mobile as well as all the essential capabilities needed to communicate and collaborate in today's digital enterprises," said Fazil Balkaya, principal analyst at Synergy Research, in a statement.

"For far too long, we've been faced with fragmented communications that create silos and make enterprise communications more challenging than it needs to be," said David Baker, chief information and digital officer at Pacific Dental Services, in a statement. "The new RingCentral desktop app makes it much more efficient for us to communicate, share documents, make calls, and schedule, join, and host video meetings. The ability to switch between modes of communication and between devices is extremely productive for team members, and it's a total game-changer. In addition to using the new desktop app, RingCentral is also powering our teledentistry platform with RingCentral Video, which has been essential in treating our patients during this crisis."