RingCentral Integration with Zendesk Provides Multichannel Customer Service



RingCentral, a provider of cloud business phone systems, announced that its RingCentral Office solution is fully integrated with Zendesk, a cloud-based customer service software provider, for users in the U.S., Canada and the U.K.

A built-in screen pop feature automatically matches existing customer records to the caller ID for incoming calls, displays the customer details, and creates a new ticket within the Zendesk application. This gives customer service reps instant access to previous call records and other historical data to eliminate the time spent asking for data and looking up history, accelerating the entire process and time to resolution. This not only improves customer satisfaction, but also enables support centers to handle more calls, faster, and with the same level of staffing.

This seamless solution enables companies to deliver faster, more effective and efficient customer support to boost loyalty and revenue, while maximizing internal productivity to reduce customer service costs. With the RingCentral app, users can click-to-dial any customer contact instantly using the RingCentral cloud-based phone solution on their desktop, laptop or mobile device. When used on a mobile phone, the RingCentral app enables staff to place outgoing calls using a company-provided phone number, while keeping their personal mobile phone number private.

"Zendesk and RingCentral are natural partners---born in the cloud, our services are easy to implement and use," said Conan Reidy, vice president, business development, Zendesk, in a statement. “The integration equips businesses using RingCentral with a beautifully simple cloud solution to manage their communications across phone, video, email, Web, social and chat.”

“As one of the leading customer support platforms in the industry, Zendesk is relied upon by companies to build better relationships with their customers by providing fast, excellent service on every interaction,” said Jose Pastor, vice president, product management, RingCentral, in a statement. “The addition of RingCentral’s cloud communication solution gives Zendesk customers a better alternative to restrictive and expensive legacy on-premise PBX-based phone systems.”