RightAnswers Releases Knowledge Management Solution for Customer and IT Support

RightAnswers, a provider of cloud-based knowledge management products and services, has released SmartService, a solution designed for service organizations to improve their customer service, internal support and business performance through better knowledge usage.

In addition to its knowledge, and knowledge authoring, management, workflow, and automation tools, RightAnswers has enhanced its capabilities with:

  • Expanded social capabilities.
  • Guided navigation and interactive knowledge.
  • Easier knowledge federation that finds knowledge wherever it resides on the network.
  • Enhanced multilingual support.
  • Video creation.
  • Extensive dashboards and analytics to measure the effectiveness of the knowledge base.
  • Gamification to motivate knowledge authors and agents.