RevTwo Brings In-App Support to Android


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RevTwo's In-App Support Platform is now available for developers to use with Android mobile phones.

RevTwo launched its platform for iOS-based apps in February.

"There are more than 1.6 million Android apps available today," said Jim Hansen, chief technology officer and co-founder of RevTwo, in a statement. "Opening up our platform to Android will give thousands of mobile app developers across the globe the ability to diagnose problems within their apps that were previously invisible."

The platform lets developers see issues and root causes at the software level and connect with their testers in real-time, via screen share and audio. Following integration, the app can open support sessions, initiate and respond to voice calls, and interact with diagnostic tools like screen sharing, logging, database and file browsers. RevTwo uses WebRTC to create peer-to-peer connections with devices.

In addition to the developer model, the RevTwo In-App Support Platform provides universal support for every stage of the app lifecycle. This includes community support that allows mobile users to tap into the power of an app's user base to support each other in real time from across the world.

"Popular mobile apps have huge followings, but what they're missing is fast, easy support that will keep users engaged," said Dale Calder, CEO and co-founder of RevTwo, in a statement. "RevTwo is enhancing apps so users can connect with each other and get the interactive help they need inside the app, all at the push of a button."

Additionally, in-app professional help desk support services are available for high-value consumer and mission-critical enterprise apps, connecting tech specialists, content experts, and developers directly with end users requesting assistance via in-app audio and screen share.