RevSpring, a provider of healthcare engagement and payment solutions, has added a capability to its Let's Talk conversational intelligent virtual agent that lets patients establish payment plans over the phone.
Integrated with PersonaPay, RevSpring's patient payment portal, Let's Talk lets patients manage healthcare expenses through self-service. Let's Talk's conversational AI also gives a self-service way for patients to make payments, get answers to questions, or respond to RevSpring's outbound voice reminders.
"Healthcare organizations are looking for ways to automate more patient interactions and improve financial outcomes without losing sight of the need for patient empathy," said Scott MacKenzie, CEO of RevSpring, in a statement. "Adding payment plans to Let's Talk expands what patients can accomplish through conversational self-service, helping more callers resolve their needs without transferring to a representative. We're building on years of proven payment automation to help providers improve efficiency and scale self-service across the patient financial experience."