Q-Suite 5.7, a contact center software solution for Asterisk telephony, announced the addition of a script builder component, BriteVerify, to perform real-time email verification. The Web-based agent customer interaction Script Builder within Q-Suite is a GUI-driven drag and drop tool to build customer interaction scripts for live agents.
BriteVerify offers email verification service accessible through its API. The Q-Suite Script Builder is a GUI drag and drop WYSIWYG editor that enables quick development of powerful custom scripts supporting dynamic customer interactions for inbound services and outbound campaigns. The Script Builder offers the ability to create custom fields, set up conditional display, allows for branching, embed Web-enabled CRM/custom applications, and interface with external applications using Web services. The ability to incorporate real-time email verification in agent scripts will add to better CRM.
“Very much like the Visual Dialplan Builder for IVR scripting, the Visual Script Builder is a tool for building powerful customer agent interaction scripts,” said James Terhune, CTO, Indosoft, in a statement. “We offer Visual GUI driven tools within the call center software that allow the creation of incredibly powerful scripts with minimum effort, whether it be for IVR or for live agents. The addition of the email verification plug-in is yet another example of a powerful feature built into Q-Suite Visual Script Builder.”