Promero Taps Enghouse Interactive Contact Center



Promero, a provider of hosted contact center software, plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel.

"With Promero Call Center Omni Channel powered by Enghouse Interactive CCSP, users will enjoy faster more accurate customer service, fewer steps to complete time consuming tasks, increased productivity and reduced costs," said Gregg Troyanowski, president of Promero, in a statement. "We look forward to leveraging the expansive breadth and depth of Enghouse Interactive to help our clients maximize the value of each customer interaction."

Enghouse Interactive's CCSP is a purpose-built, multitenant offering designed specifically for carriers, operators, and service providers to build and deploy their cloud contact center solution. Built on a high-capacity, high-availability, carrier-grade hosting architecture, CCSP's expansive suite includes multichannel call distribution with universal queuing and a seamless agent experience across voice, voicemail, email, and chat supporting multichannel recording, computer-telephony integration, and advanced integration capabilities.

Introduced earlier this year, CCSP Version 7.2 adds the TouchPoint admin module, allowing service providers and tenant administrators to customize their clients per tenant or within the tenant per group. New application widgets and specific integrations can be established, enabling service providers to deliver specific offerings for each customer.

Promero Call Center Omni Channel comes with a full suite of call center enhancements, including CTI connectors with Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, and Zoho CRM. Promero Call Center is a cloud software solution that integrates with cloud workforce management software, SMS messaging, social media, speech analytics, customer experience self-service, back-office systems, and more.

"We are honored to work with Promero, a partner recognized for its long-standing commitment to customer experience and interaction solutions," said Christoph Mosing, president of Enghouse Interactive, in a statement. "CCSP 7.2 is unlike any other offering on today's market, and service providers that select Promero Call Center Omni Channel solution will be equipped to deliver the best possible customer experience, differentiating themselves in today's hyper-competitive marketplace."