LiveOps, a cloud contact center and customer service solutions provider, has launched an agent recruitment platform, offering opportunities for qualified applicants to become their own bosses by working from home as independent agents.
The new platform includes a new state-of-the-art agent Web site and application system designed to help candidates easily target work opportunities that align with their interests and skills sets, including inbound sales, insurance sales, insurance claims, health care or customer service. It also answers potential applicants’ most common questions about LiveOps agent opportunities, and shares the personal experiences of actual LiveOps independent agents who have achieved business success and work life schedule flexibility by becoming their own boss.
Building on this platform, a new social learning ecosystem for agents called LiveOps University 2.0 will launch at the end of the year to provide independent agents with even more opportunities to showcase their skills, build on their existing certifications, and further enhance agent knowledge and productivity. Through an online portal, independent agents can acquire new skills and engage in realistic call simulations. Agents will also have access to an online community with forums, blogs, agent-to-agent chat and course ratings for an improved and interactive experience.
“LiveOps has supported the independent contractor for more than a decade by investing in, empowering and providing income opportunities for professionals who want to work from home,” said Vasili Triant, CEO of LiveOps, in a statement. “When redesigning our agent recruitment platform, it was imperative that we focus on the needs of potential agents, underscoring the value that working at home as an independent agent can bring to their lives.”