Agentic customer experience systems provider Parloa has made its Agent Management Platform available as an SAP Solution Extension under the name SAP Conversational Agent Management by Parloa. The solution enables customers to build, deploy, and manage AI agents across the full customer lifecycle and all channels, with built-in controls to improve every conversation.
Parloa is an SAP Solution Extension partner, specifically chosen to extend SAP Customer Experience solutions by offering voice, agentic, and contextual capabilities. SAP Conversational Agent Management by Parloa has undergone a premium qualification process, exclusive to SAP Solution Extensions, and is supported with available SAP support services.
"Today's consumers expect a seamless, secure, and personalized experience across every channel," said Malte Kosub, CEO and co-founder of Parloa, in a statement "Parloa is now an agentic customer engagement layer for SAP customers, natively connecting to SAP data and business context to deliver truly personalized AI-powered experiences. Together, we enable organizations to transform customer engagement and strengthen their competitive edge."
"Customers don't experience AI. They experience whether a business follows through. As AI agents take on more customer interactions, success will depend on connecting those interactions to the data, processes, and operational context behind them," said Balaji Balasubramanian, president and chief product officer for customer experience and consumer industries at SAP, in a statement. "SAP Customer Experience helps organizations connect customer engagement with business execution, and SAP Conversational Agent Management by Parloa extends that approach to agentic customer interactions."