Optus Business to Offer NICE inContact CXone in Australia



Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact CXone cloud customer experience platform throughout Australia.

NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence on an open cloud foundation. 

"Today's customers expect a seamless contact experience whether connecting via phone, app, or chat. Businesses want solutions that are easy to deploy, cost-effective, and improve productivity," said Cam Harris, director of digital business solutions at Optus Business, in a statement. "Optus Business is pleased to bring the multichannel solution to our Australian customers who are striving to deliver exceptional customer experiences with a reliable, quick solution."

"Our partnership with Optus Business represents a key milestone in the global expansion of NICE inContact CXone and our efforts to help businesses move faster and work smarter. Businesses in Australia now have access to an affordable solution with full support previously deemed too complex to integrate," said Darren Rushworth, NICE's president of the Asia-Pacific region, in a statement.