OpenSpan has partnered with IGATE to use OpenSpan Desktop Automation and Activity Intelligence to enhance its contact center operations and consulting services to its customers in North America and Europe.
IGATE offers productized applications and platforms that provide cross-industry enterprise solutions that integrate technology and customer processes in a proprietary method called ITOPS framework. Under this framework, IGATE builds point solutions that address specific client issues, taking into account the market and industry context. IGATE business solutions, integrated with data analytics, mobility, digital technology and cloud, are deployed within the several industries.
The partnership with OpenSpan will expand IGATE's capabilities in delivering solutions that accelerate time-to-impact. Deploying agile desktop automation and activity intelligence solutions will enable these enterprises to derive greater value from their existing technology investments, ensuring a more compelling return on investment. IGATE clients will also be more equipped to drive improvements in critical key performance areas of customer-facing business units.
"Contact centers are rapidly evolving into more strategic business units for the enterprise, and companies are partnering with industry leaders like IGATE to plan, design and execute solutions that provide competitive differentiation through the deployment of innovative solutions," said Rick Marquardt, executive vice president, business development and international operations, OpenSpan, in a statement. "The alliance with IGATE will extend the footprint of OpenSpan solutions to deploy next-generation contact center solutions that enable streamlined operations and optimize transactions across the enterprise."