OnviSource, a provider of workforce optimization and customer experience management (CXM) solutions, has integrated its Persona front- and back-office workforce management solution with WFMSG's Community WFM solution.
Under the OnviSource brand, Persona workforce management, Community will be fully integrated with OnviSource's multichannel recording, analytics, quality assurance, and customer experience management solutions.
Community is highly dynamic in real-time capturing of variances and intraday changes against the set schedules and events, automatically optimizing the schedules and resources, broadcasting the changes to all affected personnel, and providing management with analysis.
"Similar to all of our next-gen solutions that are offered to transform today's enterprises to their next generation of performance, we have been searching for a WFM product that, when integrated with our solutions, can cost-effectively address the needs of the next-generation management of workforce," said Ray Naeini, chairman and CEO of OnviSource, in a statement. "We are pleased to announce our new partnership with WFMSG in fulfilling our unique objective in offering affordable workforce management solutions with the capabilities required to meet the needs of today's complex management of employee schedules, payroll expenses, and customer satisfaction."
"WFMSG is very pleased that OnviSource has selected our Community workforce management as their solution of choice for their existing and future clients. We expect the powerful combination of OnviSource technologies and services, now enhanced by the Community platform, will accelerate success for both organizations through offering the next generation WFM," said Daryl Gonos, CEO and co-founder of WFMSG, in a statement.