OnviSource today released an enterprise analytics solution called OnVision, which leverages its OnviCenter suite of workforce optimization (WFO) products to deliver information and trend analysis related to customer interactions and experience across all channels and customer touch points.
The OnVision omnichannel and cross-channel analytics automatically analyzes captured data from each channel and produces channel-dependent actionable knowledge. This is followed by OnVision's cross-channel analytics delivering channel-agnostic, unified, and cohesive actionable knowledge and trends across all channels.
"OnVision consolidates and filters customer interaction data across the entire enterprise into seamless, usable and actionable data. It is the next step in the evolution of workforce optimization and big data management, providing a customer centric approach to customer loyalty and improved satisfaction.” said Ray Naeini, CEO and chairman of OnviSource, in a statement. "OnVision fulfills the need for a solution in which WFO and omni-channel analytics are unified with big data management techniques, providing a true Customer Experience Management, or the next generation WFO, in a universal view."