Omniquo, a provider of conversational artificial intelligence products, has joined Talkdesk's AppConnect, an enterprise store for contact center apps, including voice analytics, business intelligence, workforce management, quality assurance, and more.
With this collaboration, Talkdesk admins can integrate Omniquo's conversational artificial intelligence capabilities into their contact center stack with just a single click. Like all AppConnect tools, Omniquo's flagship conversation agent, Gofer, will be available as a free trial with a pay-as-you-go system in place after the trial.
"Omniquo is thrilled to be part of the Talkdesk ecosystem. Our intelligent agent product and the AI-based conversation platform is a perfect fit for the next generation customer interaction disrupters like Talkdesk. We are confident this synergy will drive higher engagement rates and operational efficiency to Talk Desk users," said Sunny Gosain, chairman and CEO of Omniquo, in a statement.
"When we built AppConnect, partners like Omniquo are exactly who we had in mind for the platform. Their technology is world-class and they share our team's vision of a contact center that can adapt in real-time to customer needs," said Robert Sur, head of platform at Talkdesk, in a statement.