Numa, providers of an artificial intelligence operating system for auto dealerships, launched Operator, a routing system that manages inbound customer calls.
Operator uses Numa's Precision Routing and puts every caller in the right hands, with the full reason for the call, every time. It retires or augments the phone tree, all while being customized to the needs of the dealership.
"Walk into a dealership running Numa's Operator and you can feel the difference when the phone rings," said Tasso Roumeliotis, co-founder and CEO of Numa, in a statement. "Nobody is guessing. Nobody is apologizing for the third transfer. The customer with a check-engine light lands with the person who can fix it, and that person picks up (with context) already knowing why they called. Answering the phone was never the hard part; rather it is knowing exactly who in the store can help this customer, right now, and getting them there without making anyone repeat themselves. That is the job Numa's Operator with Precision Routing does on every call, on every line. And then it shows you the numbers. The phone tree had its run. This is what comes after."