NovelVox has launched Amazon Connect Agent Desktop and Wallboard.
With the desktop app, agents receive a single-screen view of all customer information when the call comes in. The wallboard allows team leaders and supervisors to monitor agent performance in real time and share updates and information across the floor.
"We are keen on creating contact center software that offers a solution for businesses and simplifies their task of delivering seamless CX. We believe an integrated contact center solution is the best way to offer tailored CX and agent experience. And Amazon Connect Agent Desktop and Wallboard from NovelVox are an example of the same. The integrated and advanced solutions are customizable and intuitive, designed on business requirements and customer's expectations," NovelVox CEO Amit Gandhi said in a statement.