Noble Systems Receives New Patents

Noble Systems, a provioder of unified and omnichannel contact center technology, has been issued several new patents for its contact management, workforce engagement, and analytics products. The company's current portfolio includes more than 160 patents.

Noble has been issued 13 new patents through the first half of 2018. This follows a very busy year for the Noble in 2017, which saw the acquisition of 41 new patents.

Some of Noble's recent patents are related to compliance and security, speech analytics, campaign management, and scheduling. They include the following:

  • "Call Record Processing Module for Controlling Call Origination in Voice and Text-Based Dialer Components in a Contact Center" (9,876,907);
  • "Measuring Contact Center Agent Effectiveness Using a Predictive Model" (9,894,205);
  • "Forecasting and Scheduling Campaigns Involving Different Channels of Communication" (9,924,040);
  • "Reviewing Portions of Telephone Call Recordings in a Contact Center Using Topic Meta-Data Records" (9,936,066); and
  • "Using Real-Time Speech Analytics to Navigate a Call That Has Reached a Machine or Service" (9,961,201).

"Noble Systems has been introducing companies to smart customer contact technologies for more than 28 years," said Jim Noble, president and CEO of Noble Systems, in a statement. "Developing those tools is just one part of the process. We go the next step to protect our customers’ investments in their Noble technology. We believe this commitment to securing our solutions for the future is a key differentiator for our clients."