Noble Systems Launches Noble Inbound 100

Noble Systems, a provider of unified contact center technology, has launched Noble Inbound 100, a complete inbound customer communications platform.

Available for both on-premises and cloud deployments, Inbound 100 delivers an all-in-one platform that includes intelligent routing, callback management, CRM integration, interactive voice response and speech recognition, recording and quality assurance, and reporting for multichannel environments. In addition, Noble extends a 100 percent service level guarantee in the Noble Cloud environment.

Inbound 100 also features the patent-pending Smart Accept, which dramatically shrinks the average speed to answer, decreases telecom costs, and provides a better customer experience, and Smart Recover, which significantly reduces dropped calls for systems deployed in cloud architectures.

Inbound 100 is available in two configurations depending on whether an organization needs a basic inbound contact management system or a more robust integrated platform, with bundled Fast Start options.

"Inbound functionality is not a new concept to us. We've been working with inbound users for two decades in our [unified communications] offering," said Jim Noble, president and CEO of Noble Systems, in a statement. "But with Inbound 100, we are taking our 26 years of know-how and capability to address the specific needs of the inbound market, presenting the most complete inbound solution from a single vendor and simplifying the user experience. More importantly, our 100 percent SLA guarantee is unmatched in the industry, and is a testament to our confidence that this is the best inbound solution in the marketplace."