Noble Systems Acquires FidoTrack



Noble Systems, a provider of omnichannel contact center technology, has acquired FidoTrack, a provider of cloud-based gamification software and services for call centers.

Noble Systems will be re-branding the employee engagement products as Noble Gamification. The company also plans to release Fast Start connectors that will allow existing Noble contact center clients to deploy the Noble Gamification system and connect it to their Noble Solution platform. At the same time, Noble Systems plans to continue to support deployments for clients that use third-party contact center systems.

Brett Brosseau, former FidoTrack CEO, will become vice president of Noble Gaming Solutions, and the entire Fido Track team will be on board at Noble to deliver and support the solutions.

With this latest acquisition, Noble Systems' offering now includes contact center, workforce engagement, and analytics technologies for automatic call distribution, predictive dialing, intelligent routing, recording and monitoring, interactive voice response, messaging, real-time and post-call speech analytics, data analytics, workforce management, and regulatory compliance.