NewVoiceMedia Plugs in ContactWorld Solutions with Salesforce1 Mobile



Cloud contact center vendor NewVoiceMedia announced the integration of its ContactWorld solutions with Salesforce1 Mobile.

Working with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location.

With sales leaders increasingly investing in tools that enable sales reps to work smarter, coupled with a 46 percent increase in mobile budgets, it is vital that innovation is targeted around the support of mobile trends and the desire of sales and marketing leaders to drive efficiency in their functions, the company said.

The enhanced offering improves business efficiencies, particularly for field sales teams who need to contact and track customer or prospect communications on the move, according to from NewVoiceMedia. The solution is easy to use, as reps are able to dial contacts directly from the new Salesforce1 Mobile App, maximizing the wealth of historical data they hold on customers and prospects to create a richer dialing experience. Additionally, all inbound and outbound calls are automatically logged in Salesforce including access to call recordings, providing reps, administrators and supervisors with instant visibility on calls. This is invaluable for call reporting, training and quality management, alongside improved Salesforce adoption rates for field teams.

NewVoiceMedia said that according to Forrester Research, the anytime, anywhere workers in the US and Europe grew from 15 percent to 29 percent of employees between 2011 and 2012. As stated in its '2013 Mobile Workforce Adoption Trends' report, "The convenience of mobile devices sets the bar for what your mobile workforce expects. They want access to the Internet and to all their business tools from any location on any device. The rise of the anytime, anywhere workforce means that CIOs must think carefully and strategically… about implementing new systems of engagement."

"Your sales team need to be where their customers and prospects are, and often this means being away from their desk,” said Matt Tuson, executive vice president, sales, NewVoiceMedia, in a statement. “Our cloud customer contact platform now enables agents to work beyond the boundaries of the office, while benefiting from complete visibility of all sales activity, as customer data is turned into meaningful insight, driving sales effectiveness."