Netop Revamps Online Chat Software

Netop has released the next generation of Live Guide online chat, version 6.0, which allows IT and customer service teams to support customers using mobile devices, including iPhones, iPads, and Android tablets.

Additionally, the release includes a co-browsing module and also provides cloud-based audio and video chat that can be deployed on Web sites, through emails and in social media campaigns, Live Guide now detects whether customers are using a mobile device and adjusts automatically. By being platform agnostic, Live Guide lets service teams support end users no matter what type of device or desktop is being used.

The optional co-browsing module in Netop Live Guide lets operators initiate a shared browsing session with a single click. Service agents are able to see what customers are seeing, assist in navigating to online resources and help with completing online forms.

"With the rapid adoption of tablets and BYOD initiatives gaining momentum, it is crucial that companies have solutions in place to support myriad devices," said Kurt Bager, CEO, Netop, in a statement. "We know that the availability of chat improves service center efficiency and customer satisfaction.”