Natterbox Launches Freedom Contact Center Interface

Natterbox, a provider of global voice cloud services, today launched Freedom, a new interface that allows users to work from anywhere, on any device.

Freedom will empower contact center agents to make and receive calls from their home phones, work phones, mobile devices, or the Freedom Integrated Phone. They can also control who can contact them (for example, allowing all calls or just VIP callers), set a different number as Caller ID for outgoing calls, and choose additional numbers on which to receive incoming calls.

The new interface enables users to do more of their work inside a single window. Functionalities such as Listen In, Voicemail Drop, and deferring Wrap-ups can all be done from the interface. Freedom also offers a new, future-proof interface that lets contact centers integrate new Natterbox features as they're developed.

Agents on the move will benefit from the same Natterbox functionality on their mobile devices as on their computers, with all call data pushed back into their CRM systems. Agents who do not use CRM systems will be able to search and make calls from their local address books and see their colleagues' availability, all from their computers or mobile devices.

"We're constantly looking at ways to innovate and enhance our existing service offering in line with the changing needs of our users. As end-customer demands increase and employees become accustomed to being able to work where and how they want, Freedom will give them the opportunity to do this and much more," said Neil Hammerton, CEO and co-founder of Natterbox, in a statement.