NICE inContact Brings CXone to Europe



NICE inContact has made CXone available in Europe, giving companies there regional access to its suite of cloud contact center applications that meet the looming European General Data Protection Regulations (GDPR).

CXone is built on an open-cloud foundation and offers omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.

"NICE inContact CXone gives European companies one unified suite of customer experience applications," said Paul Jarman, CEO of inContact, in a statement. "CXone delivers one experience in order to keep contact center operations running smoothly and efficiently with all applications on one cloud to keep customer service teams productive and engaged."

Additionally, as part of this European expansion, CXone is available through direct sales teams and through Verizon, RingCentral, FUZE, Business Systems, Webhelp, Activeo, and other partners. NICE has 11 offices in Europe, with locations in the United Kingdom, Germany, France, the Netherlands, Spain, and Switzerland.