The NICE Engage platform for omnichannel recording has been certified to support Skype for Business Server, Microsoft's unified communications software. The certification allows businesses to benefit from the recording solution as they extend their service operations across multiple voice and chat channels.
NICE Engage can support thousands of concurrent IP streams in a single platform, while also serving as the foundation for NICE's broad portfolio of real-time and offline applications.
"We are pleased to see NICE certify its Engage Platform version 6.5 for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more," said Andrew Bybee, principal group product mManager for Skype for Business at Microsoft, in a statement.
"With this new certification, NICE continues to strengthen its long-standing relationship with Microsoft. Businesses using both NICE Engage and Microsoft Skype for Business will benefit from having the most advanced recording platform in the market to capture all interactions for security, compliance, and quality management purposes," said Miki Migdal, president of the NICE Enterprise Product Group, in a statement.