Moxie Launches Mobile Self-Service Solution



Moxie Software has released a new Web self-service knowledge solution which allows enterprises to offer relevant and consumable information to customers across desktops, smartphones and tablets.

Moxie Web Self-Service makes it easy for companies to create branded, configurable and easy to navigate self-service experiences to provide consumers with access to useful knowledge throughout their customer journey.

Moxie customers using Web Self-Service report high levels of customer satisfaction and benefits including:

  • Increased Efficiency in Customer Service– up to 30 percent increase in overall efficiency and up to 13 percent reduction in call volume.
  • High Levels of Customer Satisfaction – up to 95 percent of customer inquiries resolved, up to 80 percent of customer interactions rated as good or excellent.
  • Skyrocketing Customer Use – up to 1,125 percent increase in online inquiries and up to 50 percent increase in online help usage.
  • Cost Savings – up to 13 percent reduction in overall customer service costs and up to 38 percent reduction in the cost of handling inquiries.

Key features of Moxie Web Self-Service include:

  • Easy-to-brand templates enable enterprise users to brand self-service portals with images and graphics to create rich visuals that align with corporate branding.
  • Tailored search delivers personalized content for each customer. Powered by dynamic contextual filters, intuitive search guides users to the answers they seek more quickly.
  • Solution Finder provides guidance in complex situations by asking customers a series of questions to determine the correct answer and provide them with related information.
  • Search engine optimization tools allow the content from the self-service portal to be easily indexed by Google and Bing, benefiting enterprises as customers often opt to use search engines versus the website; and
  • Language support allows business users to easily translate all content, labels and buttons in the self-service portal into other languages to serve customers around the globe.

“Today consumers rely on mobile devices for everything from shopping and paying bills to booking travel and ordering dinner, and the process can be frustrating,” said Nikhil Govindaraj, Moxie vice president of products, in a statement. “Moxie Web Self-Service gives enterprises effective tools to support their customers’ needs for information and service to encourage customer loyalty and repeat purchases to improve business results.”