Mitel Releases Contact Center Solution with Multichannel Self-Service Options



Mitel has unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation.

"Finding easier ways for businesses to engage customers via their preferred media and devices is a top priority for contact centers, with a growing focus on mobile and self-service features,” said Todd Simons, director of product solutions, Mitel, in a statement. “MiContactCenter not only delivers on this, but also integrates communication across all channels to deliver a single customer experience. For example, organizations can post contact options on their Web site along with estimated wait times, empowering customers to decide how they contact the business," 

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The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence by adding voice recording.

Posted March 07, 2014