Mitel, a provider of real-time business, cloud, and mobile communications, has enhanced its MiContact Center solution by enabling an advanced digital customer experience across real-time communications, social media, and CRM integration. MiContact Center offers a cohesive view into customer profiles, which can intertwine with advanced skills-based routing capabilities to find experts and deliver immediate customer experiences.
The company has also updated MiCloud, its cloud communications solution portfolio, so that it now natively intersects with more than 20 leading cloud-based CRM platforms along with productivity applications like Microsoft Office 365 and Google Apps. In addition, MiCloud also integrates into key cloud-based application environments for HR and recruiting, dealer and franchise management, financial management. and more.
"Workplace and consumer communications are becoming increasingly centered on mobile devices, with network users expecting instant and seamless access to services from anywhere," said Rich McBee, CEO, Mitel. "Mitel is uniquely positioned to help businesses understand how to overcome these challenges and gain the benefits of tying together different modes of communications for greater speed and simplicity."