MightyCall, a provider of communications solutions for small businesses, has partnered with Yandex, one of the largest Internet companies and search providers in Europe.
Yandex chose MightyCall's solution to pair with its virtual automated customer communications system.
Yandex.Telephony helps companies manage all of their customer communications, including telephone calls, messages, or inquiries received via feedback forms on their Web sites or through social network accounts.
"The U.S. continues to be the main market for our business, and we're very happy to demonstrate our consistent growth there. But at the same time, our creative, innovative, and affordable solutions are available for consumers all around the world. This partnership will continue our growth and make our product offering more relevant for all types of clients around the world," said MightyCall CEO Stijn Hendrikse in a statement.
"A telephone call is still the preferred method of contacting your bank or gym, despite the popularity of messengers and social networks," said Elizaveta Alekseenko, senior manager at Yandex.Telephony, in a statement. "Our study of 7,200 local companies in Moscow and St. Petersburg, however, showed that in a quarter of all cases the average waiting time was more than 20 seconds or there was no answer at all. We understand the value of each customer. To help companies, regardless of their size, never to miss a single client, we're now offering them a simple, easy-to-use service to manage all of their customer communications."
Companies can set up Yandex.Telephony to automatically transfer calls to specific extensions, direct calls to a relevant person or department, or ask the caller to wait or leave a voice message. All missed calls, voice messages, tweets, social network comments, or other digital communications are automatically logged and can be tasked to specific managers.
Yandex.Telephony is available to companies via the Web site, as well as a mobile version for iOS and Android. The mobile app lets staff always be on call and has most of the service's desktop functionality. Users can even phone clients from their work phone numbers when using their personal phones.
MightyCall's product offering consists of three tiers: Basic, Standard and Ultimate. The main difference lies in the number of pre-paid call minutes: 500 for Basic ($20) and 3,000 for Standard ($100).