Mediu Releases Mediu Extensible Routing Framework



Mediu last week introduced the Mediu Extensible Routing Framework (MERF), a strategic contact center offering.

Mediu's standardized routing application runs on the Genesys Orchestration Server and enables companies to implement virtually any call flow, including auto-attendant menus and prompts, skill-based routing, web service integration, attached data, operational treatments for closure scenarios, queue treatments, post-call surveys, last agent routing, direct-to-extension or queue routing, and other features.

"MERF was shaped by the best practices implemented by our experienced team of consultants for our customers and was designed to address 80 percent of common routing needs," said Wade Wiant, vice president of sales and channels at Mediu, in a statement. "It’s already proven itself in the marketplace."

The MERF release follows Mediu's recent release of CX Enablement, a strategic offering designed to help companies transform their customer experience. The company also last week announced a partnership with iTerpret. The video communications platform connects certified on-call interpreters with hearing-impaired or limited-language-proficient callers to provide real-time video interpreting and is now available on the Genesys AppFoundry.