Lumos Networks Rolls Out Cloud Call Center Solution



Lumos Networks, a provider of fiber-based bandwidth infrastructure and IP services, has launched its cloud-based hosted call center solution, which provides automated call distribution, or ACD, integrated voice response, and call reporting to help organizations manage call volumes more effectively.


The service operates over Lumos' carrier-grade optical network, which provides high-speed access to the call center cloud service. The offering is available immediately across Lumos Networks' mid-Atlantic footprint.

The solution is based on the BroadSoft Call Center Express platform and can improve call handling in any call environment, basic or complex, with or without a traditional call center.

"Hosted Call Center allows our customers to offload the expense and management of a call center PBX infrastructure, so they can focus on their core business instead and concentrate on customer interaction,” said Lumos Networks vice president of product management and engineering, Craig Drinkhall, in a statement. “Customers get a virtual, resilient call center at their finger tips that can scale on demand to match their business needs.”