LiveVox, a provider of customer service and digital engagement tools, has acquired privately-held Teckst, a provider of enterprise messaging whose platform enables real-time interactions across all major and emerging messaging channels, including SMS, WhatsApp, Facebook Messenger, and Viber. Financial terms of the deal were not disclosed.
Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and companies.
The Teckst acquisition will allow LiveVox to continue growing its U-Series tools, which offer an incremental path for contact centers to evolve their operations from primarily voice-based strategies to digital engagement.
The LiveVox-Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategies by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions.
"Today's consumer wants options, convenience, and personalization," said LiveVox's co-founder and CEO, Louis Summe, in a statement. "Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement."
"We are thrilled to join the LiveVox family," said Josh Rochlin, CEO of Teckst, in a statement. "LiveVox's focus on making omnichannel engagement easy for businesses aligns with Teckst's mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst's mobile messaging functionality with LiveVox's holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox's suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand."