Leger Metrics, a Customer Experience Management (CEM) and Voice of the Customer (VoC) solutions provider, has launched a cloud-based Customer Insight Manager (CIM) reporting platform for iPhone/iPad, Android, BlackBerry or any Web-enabled tablet device.
CIM Mobile provides users who spend most of their time in the field, on the road or on the store floor with the tools they need to stay connected to their customers and respond quickly to any customer service issues that arise.
CIM Mobile provides the same, easy to use user experience as its desktop counterpart and offers all of the role-based reporting features which ensure that insights and actions are tailored to each individual user. Like the desktop version of the CIM, mobile users can:
- View their customer feedback responses in real-time including individual customer answers and comments.
- Consult their dashboards.
- View their surveys results and scorecard reports.
- View alerts and manage their customer recovery cases for quicker issue resolution turn-around.
- Easily filter results by department, store, district or region.