Calabrio announced that its Workforce Management and Quality Management solutions are compliant with contact center solutions from Avaya, a provider of business collaboration and communication software and services.

The solutions are elements of the Calabrio ONE Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management is compliance-tested by Avaya for compatibility with Avaya Call Management System release 17, and Calabrio Quality Management has been tested by Avaya for compatibility with Avaya Aura Communication Manager release 6.2 and Avaya Aura Application Enablement Services release 6.2.

Calabrio Workforce Management optimizes toolsets for each user role, enabling managers to achieve more efficient forecasting and scheduling, reduce unnecessary support and tighten resources. Calabrio Quality Management software features scalable voice and screen recording and evaluation to support users at any and all locations to enable consistency across the organization. The Calabrio ONE platform includes call recording, quality management, workforce management, speech analytics, desktop analytics and performance dashboards.